Human beings are central to the service society, but must first be digitized in order to satisfy today’s inexhaustible thirst for growth. As COVID-19 lockdowns have made clear, growth once again becomes possible online once people are freed from the imperative of physical encounters.
PARIS – The outbreak of the COVID-19 pandemic suddenly made every society fearful of face-to-face contact. Restaurants, cafes, concert halls, and other cultural amenities essential for a flourishing urban civilization were closed, in some countries for over a year, to protect people against the risk of infection and prevent health systems from being overwhelmed. Life retreated to the family cell, and the burden of stress and frustration grew.
PARIS – The outbreak of the COVID-19 pandemic suddenly made every society fearful of face-to-face contact. Restaurants, cafes, concert halls, and other cultural amenities essential for a flourishing urban civilization were closed, in some countries for over a year, to protect people against the risk of infection and prevent health systems from being overwhelmed. Life retreated to the family cell, and the burden of stress and frustration grew.