A Digital Bridge to Social Support
During the COVID-19 pandemic, governments worldwide have taken advantage of technological solutions to streamline social-protection schemes. But, for all its benefits, a digital approach to welfare programs implies an obvious risk: exclusion of those on the wrong side of the digital divide.
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JOHANNESBURG – For all its devastation, the COVID-19 crisis does have a silver lining: it has shone a spotlight on important policy lapses – beginning with the lack of social protection for the world’s two billion informal workers. But addressing this failure will require more than social programs; it will also require governments to bridge the digital divide.