Sorry is the Hardest Word

The efficacy of timely and sincerely delivered apologies in defusing personal tensions cannot be doubted. Is the same true for national diplomacy?

CANBERRA – Apologies, or the lack of them, have been back in the news, raising questions again about how useful they are in resolving international problems. The efficacy of timely and sincere apologies in defusing personal tensions cannot be doubted. Is the same true for diplomacy?

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