Pandora’s Inbox

An estimated 294 billion e-mails were sent daily in 2010, and the figure continues to increase. But there is an inverse relationship between the difficulty and expense of communication, on one hand, and the quality of what is communicated, on the other.

NEW DELHI – A half-century before the invention of e-mail, T. S. Eliot asked, “Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” If he were alive today, contemplating an electronic inbox on a flickering computer, he might well have added, “Where is the information that has been lost in trivia?”

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